FREQUENTLY ASKED QUESTIONS

Welcome!  Our new website is designed to make the registration process easier for our volunteers.  We hope you find an opportunity that interests you.

NOTE: If this is your FIRST TIME to use this new registration site (even if you have volunteered in the past),
you will need to create a new account and password.

Who can volunteer for the City of Santa Clarita?

The City welcomes and appreciates everyone who wants to volunteer and give back to the community.  However, the City does not offer court-ordered community service projects.

What is the minimum age to volunteer with the City of Santa Clarita?

The City of Santa Clarita offers volunteer opportunities for different ages, from young kids to seniors.  The age requirement varies depending on the activity.  The required minimum age can be found in the volunteer opportunity details.

What types of volunteer opportunities are available?

The City of Santa Clarita offers various volunteer opportunities, including special events, beautification projects, programs in community centers or libraries, and others.  Click “Opportunity Search” to explore open activities.  We constantly update the website as new opportunities become available.

Who can create an account?

The account holder must be an adult or a parent/guardian who then accepts the waiver for him/herself and his/her family members.  Group leaders (e.g., for scout troops, school clubs) cannot create an account for his/her group.  Each volunteer must be registered individually, and minors who want to volunteer must be part of their parent’s or guardian’s account (and NOT a group leader’s account).

I am a teen. Can I create an account?

No.  Your parent/guardian has to create the account and accept the waiver.  He/She then adds you to the account as a family member and signs you up to volunteer.

Some volunteer opportunities are age-specific.  If a teen creates an account using a fake birthdate, this will preclude the teen from signing up for events or projects that he/she could otherwise be eligible to volunteer for.

How do I create an account?

To create an account, scroll over the “Volunteer” tab, click “Create Account” and enter your information.  Note that your email address will be your User ID.  You will also be able to add your family members on this page.  A unique Volunteer ID is automatically assigned to each volunteer who has an account.

The account holder must be an adult.  Minors who want to volunteer must be part of their parent’s or guardian’s account (and NOT a group leader’s account).

How do I log in?

If you already have an account, scroll over the “Volunteer” tab and click “Log In” to enter your User ID (email address) and password.

How do I add family members?

As a parent or guardian, when you first create an account, you will have the opportunity to add your family members to your account and accept the waiver on their behalf.  Family members can also be added at a later date.  To do so, log in to your account.  On your Volunteer Dashboard, click “My Family” and then click “New Member” to enter their information.  Click “Save Member.”

Please do not add an individual who is not your own family member to your account.

How do I register to volunteer?

After creating an account or logging in, click on “Opportunity Search” to explore the City’s current volunteer opportunities.  Each volunteer opportunity’s description and details will appear when you click “Read More.”  Once you find a suitable opportunity, click “Sign Up” to register for that specific project or event.

If you have family members on your account, a pop-up window will appear so you can register family members to volunteer.  After selecting the interested member(s), click “Sign Up with Members.”

If I am already a City volunteer, do I have to register again for a separate opportunity?

Yes.  You have to register for each opportunity you want to volunteer for.  This allows staff to maintain an accurate roster for each volunteer opportunity.

Can I register a group?

Group registration is not allowed, unless the group is a family unit.

If you are the leader of a group, please inform your group members that they need to be registered individually under their own family’s account.  If your members are minors, their parents/guardians must create their own account, add the minors as family members to the account, and register each child who is volunteering for the opportunity.

My child is a minor and needs volunteer hours. Do I have to volunteer, too?

Parents are always welcome to volunteer with their child, although minors do not necessarily need to be accompanied by a parent unless the specific volunteer opportunity requires it and it is clearly stated in the volunteer details.  However, please make necessary pick-up and drop-off arrangements with your child.

If it is your child who is volunteering, please make sure that he/she is signed up for the volunteer opportunity.  If you plan on volunteering with your child, please sign yourself up for the opportunity as well.

Can I earn community service hours?

Yes, absolutely. Bring your community service form when you volunteer and City staff will sign off on your hours at the end of your scheduled shift.  If you do not have a form, documentation can be provided upon email request.

How do I get proof of my community service hours?

To obtain proof of community service hours, email and include the volunteer’s full name and phone number.  Give staff at least a week’s notice.

How do I cancel my volunteer registration?

Log in to your account and click “Opportunity Search” to revisit the opportunity you wish to cancel.  When you find the opportunity, click on the title or “More Details.”  Click “View Assignments” to remove yourself or the appropriate family member from the activity and click “Update Placements.”

I forgot my username or my password.

The email you used to create your account is your username.  If you forgot the email address associated with your account, email or call (661) 250-3708.

To reset your password: “Volunteer” à “Log In” à “Forgot your password?”  The new screen will ask for your first name, last name and the email address associated with your account.  A link will be emailed to you to reset your password.  Note that Volunteer Engagement staff do not have access to your password.

How do I update my volunteer profile?

Log in to your account and click “Edit Profile.”  You can update your profile at any time (DOB cannot be changed or updated).

Why should I update my profile?

You should update your profile whenever your personal information (e.g., address, phone number, email) changes.  This will ensure that staff can inform you of any necessary information related to your volunteer interests, i.e., orientations, details about your volunteer assignment, next steps in the volunteer process, etc.

Can I volunteer at City Hall?

Yes. Volunteer positions at City Hall are posted on the City’s Volunteer Engagement site when available.

Can we volunteer as a group?

Yes!  Interested groups can help the City in two ways:

  • Help at a special event (e.g. Marathon, Earth Arbor Day, River Rally). Email if interested.  Note that group slots are not guaranteed and are granted on a first-come, first-served basis.

OR

  • Help the City with a community service project:
    1. Email with information on the type of project your group would like to do, potential dates/times, number of volunteers, and volunteer age range.  Note that projects are not guaranteed and are dependent on the City’s needs.

While yours might be a group project, all volunteers need to be registered individually and minors must be part of his/her parent’s or guardian’s account.

What type of volunteer projects are available for groups?

Clean-up and beautification projects are available to groups, as well as opportunities at certain events (e.g., Marathon water stations).

I want to volunteer for a specific event but do not see it on the website.

The website shows  opportunities for which the City is currently recruiting volunteers for.  This list is updated when new opportunities open up.  Volunteer registration for events usually opens two months prior to event date (check the Calendar section on the website for this information).

Can I do my Eagle Scout or Gold/Silver Award project with the City?

Yes, depending on the City’s needs.  Ideally, you should already have identified a project that you want to propose to the City.  Email for more information.

Do you accept court-ordered community service?

The City does not provide court-ordered community service.  Contact HandsOn Santa Clarita at (661) 286-0208 for such opportunities.