FREQUENTLY ASKED QUESTIONS

Who can volunteer for the City of Santa Clarita?

The City welcomes everyone who wants to volunteer and give back to the community.  However, the City does not offer court-ordered community service projects.

What is the minimum age to volunteer with the City of Santa Clarita?

The City of Santa Clarita offers volunteer opportunities for different ages, from young kids to seniors.  The age requirement varies depending on the activity.  The required minimum age can be found in the volunteer opportunity details.

What types of volunteer opportunities are available?

The City of Santa Clarita offers various volunteer opportunities, including special events, beautification projects, programs in community centers or libraries, and others.  Click “Opportunity Search” to explore open activities.  We constantly update the website as new opportunities become available.

How do I create an account?

To create an account, scroll over the “Volunteer” tab, click “Create Account” and enter your information.  Note that your email address will be your User ID.  You will also be able to add your family members on this page.  A unique Volunteer ID is automatically assigned to each volunteer who has an account.

An account holder must be an adult.  Minors who want to volunteer must be part of their parent’s or guardian’s account (and NOT a group leader’s account).

How do I log in?

If you already have an account, scroll over the “Volunteer” tab and click “Log In” to enter your User ID (email address) and password.

How do I add family members?

When you first create an account, you will have the opportunity to add family members.  Family members can also be added at a later date.  To do so, log in to your account.  On your Volunteer Dashboard, click “My Family” and then click “New Member” to enter their information.  Click “Save Member.”

How do I register to volunteer?

After creating an account or logging in, click on “Opportunity Search” to explore the City’s volunteer opportunities.  Each volunteer opportunity’s description and details will appear when you click “Read More.”  Once you find a suitable opportunity, click “Sign Up” to register.

Note that if you have family members on your account, a pop-up window will appear so you can register family members to volunteer.  After selecting the interested members, click “Sign Up with Members.”

If I am already a City volunteer, do I have to register again for a separate opportunity?

Yes.  You have to register for each opportunity you want to volunteer for.  This allows staff to maintain an accurate roster for each volunteer opportunity.

Can I register a group?

Group registration is not allowed, unless the group is a family unit.

My child is a minor and needs volunteer hours. Do I need to volunteer, too?

Minors do not necessarily need to be accompanied by a parent when volunteering unless clearly stated in the volunteer details.  However, please make necessary pick-up and drop-off arrangements with your child.

Parents are always welcome to volunteer with their child.  Please register yourself if you plan on volunteering as well.

Can I earn community service hours?

Yes, absolutely. Bring your community service form when you volunteer and City staff will sign off on your hours at the end of your scheduled shift.  If you do not have a form, documentation can be provided upon email request.

How do I get proof of my community service hours?

To obtain proof of community service hours, email Volunteers@santa-clarita.com and include the volunteer’s full name and phone number.  Give staff at least a week’s notice.

How do I cancel my volunteer registration?

Log in to your account and click “Opportunity Search” to revisit the opportunity you wish to cancel.  When you find the opportunity, click on the title or “More Details.”  Click “View Assignments” to remove yourself or the appropriate family member from the activity and click “Update Placements.”

I forgot my username or my password.

The email you used to create your account is your username.  If you forgot the email address associated with your account, email Volunteers@santa-clarita.com or call (661) 250-3708.

To reset your password: “Volunteer” à “Log In” à “Forgot your password?”  The new screen will ask for your first name, last name and the email address associated with your account.  A link will be emailed to you to reset your password.  Note that Volunteer Engagement staff do not have access to your password.

How do I update my volunteer profile?

Log in to your account and click “Edit Profile.”  You can update your profile at any time (DOB cannot be changed or updated).

Why should I update my profile?

You should update your profile whenever your personal information (e.g., address, phone number, email) changes.  This will ensure that staff can inform you of any necessary information related to your volunteer interests, i.e., orientations, details about your volunteer assignment, next steps in the volunteer process, etc.

Can I volunteer at City Hall?

Yes. Volunteer positions at City Hall are posted on the City’s Volunteer Engagement site when available.

Can we volunteer as a group?

Yes, interested volunteer groups can help the City in two ways:

  • Help at a special event (e.g. Marathon, Earth Arbor Day, River Rally). Email Volunteers@santa-clarita.com if interested.  Note that group slots are not guaranteed and are granted on a first come-first served basis.

OR

  • Help the City with a community service project:
    1. Email Volunteers@santa-clarita.com with information on the type of project your group would like to do, potential dates/times, number of volunteers, and volunteer age range. Note that projects are not guaranteed and are dependent on the City’s needs.

What type of volunteer projects are available for groups?

Clean up and beautification projects in trails and open space are available to groups.

Can I do my Eagle Scout or Gold Award project with the City?

Yes, depending on the City’s needs.  Ideally, you should already have identified a project that you want to propose to the City.  Email Volunteers@santa-clarita.com for more information.

Do you accept court-ordered community service?

The City does not provide court-ordered community service.  Contact HandsOn Santa Clarita at (661) 286-0208 for such opportunities.